The connected customer – delivering an effortless experience

Customers expect effortless, on demand and intuitive transactions with hyper personalization to be the norm when engaging with the organisations…but organizations are failing to meet these expectations for several reasons. How connected is your CX?

Learn how you benchmark against other organizations.

How satisfied is your organization with its current CX capability? Select one option

Has the value of CX been defined within your organization?
Select one option

How is voice of the customer (VoC) being captured? Select one option

How do customers rate your CX capability?
(0 = poor > 10 = excellent) Select one option

How well do individual business functions collaborate to design CX journeys? Select one option

What is included in your data management strategy? Select all that apply

Are AI and robotic solutions delivering expected results and improving CX? Select one option

What is inhibiting CX technology strategies? Select all that apply

How engaged are employees in delivering CX? Select one option

How well are you able personalize CX interactions? Select one option

Thank you for completing your responses.

These indicate that your organization is rated #160; on the NTT CX readiness index.